How to trigger a notification if issue not updated within a certain time frame

I want to send out notifications when bug issues have been latent for a specific amount of time. For example:

If BUG-001 was created on 04/06/2016 but has not been updated by 04/10/2016 then send a notification to the Assignee.


If BUG-001 has been "In Progress" for more than 4 days then send notification email.

1 answer

You may want to look at the JIRA Subscriptions on which you can craft your own JQL (like Project = ABC and updated = startOfDay(-7)) and send that to whoever you want.


My intent is to eventually use subscriptions and I actually found a more specific way to specify the time interval; updated > "-7d" to check if an issue hasn't been updated in the past 7 days. Thank you for your reply though.

Glad to have helped in some way smile

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

765 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you