How to trigger a notification if issue not updated within a certain time frame

[Matt Mace]

I want to send out notifications when bug issues have been latent for a specific amount of time. For example:

If BUG-001 was created on 04/06/2016 but has not been updated by 04/10/2016 then send a notification to the Assignee.

or

If BUG-001 has been "In Progress" for more than 4 days then send notification email.

[GabrielleJ]

You may want to look at the JIRA Subscriptions on which you can craft your own JQL (like Project = ABC and updated = startOfDay(-7)) and send that to whoever you want.

Reference: https://confluence.atlassian.com/jira/receiving-search-results-via-email-185729664.html

[Matt Mace]

My intent is to eventually use subscriptions and I actually found a more specific way to specify the time interval; updated > "-7d" to check if an issue hasn't been updated in the past 7 days. Thank you for your reply though.

[GabrielleJ]

Glad to have helped in some way