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How to tag an user in an automated rule

Hello, I have an automated rule that posts a text to a MS Teams channel we have in the team for jira notifications.

In this text I want to tag the user that triggered the rule. For this I'm using the following text in the custom data area of the 'Send web request':


{"text": "The issue has been marked as Done but the fix version is empty. Please [~accountId:{{initiator.accountId}}] review it. Thanks!"}


But for some reason that doesn't come as expected and I get this posted into the MS Teams channel:


The issue has been marked as Done but the fix version is empty. Please [~accountId:JIRAUSER44655] review it. Thanks!
Can someone please let me know what I'm doing wrong? Thanks!

1 answer


Maybe not [~accountId:JIRAUSER44655] but : @{{initiator.displayName}}

Best Regards

Hello @Morgan DUBUISSON,


Thanks for your response. I also tried that and it doesn't tag the user either, instead I get this:


Which is not tagging the user.
Kind regards


So @{{initiator.emailAddress}}

Best Regards

Hi again,


I'm afraid that doesn't work either:

user tagging in Jira automated rule.PNG

As you can see above the @<email_address> doesn't get turned into a user tag.


Kind regards,


I will do some tests on my side

Like Ana BD likes this

Many thanks for your help, @Morgan DUBUISSON

It's really appreciated.

I just looked,

I couldn't find any information to do it natively.

I see if it is not possible to do it by another way

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