How to strip FW: and RE: from email subject during issue creation

Is there a way to strip out or modify an issue summary when creating an issue via email. Since a lot of the issues are created from forwarded emails, it would be nice to be able to strip the "FW: " out of the email subject since that is what is used as the issue summary.

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Accepted answer

Hi Anthony,

I'm afraid there's no way for JIRA remove the FW and RE headers on the subject. JIRA mail handler doesn't have a parameter for that. I just created an improvement request for that, so feel free to add your notes and suggestions on it:


Best regards,
Lucas Timm

..... or add a postfunction -after- create to clean it up. That would be fairly easy to do.

Would this be using the Update Issue Field post function? If so, how would I specify my field value in order to strip out the characters I wanted?

I was thinking more on JJupin or ScriptRunner

When JIRA cannot, JEMH can, one feature is that you can Subject Cleanup Regexps that match areas of text to be removed, for example Re: and Fw:

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