For those make sure to wrap the value in double quotes.
Use double-quote marks (
") in your CSV file to capture data that spans multiple lines. For example, upon import, JIRA will treat the following as a valid CSV file with a single record:
Summary, Description, Status "Login fails", "This is on a new line", Open
Does this method from the documentation actually work for people? It does not seem to work for me. "Import from CSV" for Jira Cloud still eats newlines. There is an open bug for both Cloud and Server:
that says the documentation quoted above is incorrect as written, and gives a workaround, but the workaround mangles other fancy formatting like lists. The bug is marked as "Verified" by Atlassian, but has unfortunately been sitting around for 2 years with no end in sight.
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