Hey there, Vartika.
Can you provide the ERROR stack trace that appeared in the atlassian-jira.log when you hit into the issue? That can at least shed some light to this case. Looking forward to hear from you soon.
Hey ther, Vartika.
The first screenshot that you attached is related to the An internal server error occured when requesting resource. The next screenshot on the other hand, refers to the Error occurred communicating with the server. Please reload the page and try again.
Do you have access to your JIRA logs (https://confluence.atlassian.com/pages/viewpage.action?pageId=16121981). If possible, try to replicate the problem and post the stack trace here.
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