Hi,
I'm new to JIRA, I currently have a help desk where people just email tasks to the group, but I would like to get analytics on the following such as:
What is the issue (example: billing question)
Why was it cause (example: didn't know where to look in our dashboard)
What can I do in JIRA to be able to add these things to issues.
I know there are issue types and resolutions, but I only want this scheme to apply to my project specifically.
Any idea how I can set this up?
Thanks!
Patrick
Are you using Service Desk or JIRA Core?
Jira Service Desk I believe, I just added 2 new custom fields, I think that will suffice for now.
Thanks!
Patrick
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Yep that should do it!
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Sounds like it might be easier to use a couple of custom fields to gather that data and report on it directly.
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