Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to sort issues


I'm new to JIRA, I currently have a help desk where people just email tasks to the group, but I would like to get analytics on the following such as:

What is the issue (example: billing question)

Why was it cause (example: didn't know where to look in our dashboard)

What can I do in JIRA to be able to add these things to issues. 

I know there are issue types and resolutions, but I only want this scheme to apply to my project specifically.

Any idea how I can set this up?




2 answers

0 votes

Sounds like it might be easier to use a couple of custom fields to gather that data and report on it directly.

Are you using Service Desk or JIRA Core?

Jira Service Desk I believe, I just added 2 new custom fields, I think that will suffice for now.




Yep that should do it! 

  1. Create the custom field
  2. Assign to your Service Desk screen
  3. Add fields to individual Request Types on the Service Desk admin area

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you