How to setup multiple project key

[kesavan s]

Hi Kindly help me to fix this.

For Example, I have one project with key value Pro. So when customer raise support issue, it generate Pro-1 and if customer raise development issue i want it to generate Dev-1.

If possible how to do that.

[Charly _DEISER_]

Hi @kesavan s

If i understand correctly you want to configure a single project with multiple keys, right? if that is the case, you are not going to be able to achieve that, because a project can only have 1 key.

If you want to distinguish issues in the project you can use issue types, labels, components, custom fields, etc.

Hope this helps!

[Krister Broman _Advania_]

As Carlos states it would not be possible to have two separate keys, but i am guessing that you want to do this due to allow your devteam to work on the issue, this is what I would using Jira Servicedesk for customer interactions and Jira Software for the dev team. 

Pro would be a servicedesk project and dev would be whatever else you want but guessing a Scrum/Kanban project. 

You would then use the automation function in Jira Servicedesk, Create a custom rule looking something like this:

 That would allow you to have a connection between the two issues and let your dev team work on the feature, you could also close the ticket to the users initial feature request with a closing remark such as "moved to development, follow feature request progress at Dev-1" if you had the feature requests as an open project.