How to set transition post to multiple assignees

Hi all,


I am attempting to do the following:

When a issue is created, a transition post will assign the issue to the role of 'managers' for it to be okay-ed for work to be done on.

I have tried assigning multiple users to the role of manager, however each time when an issue is created JIRA always assigns it to the same single manager.

Is there anyway i can assign it to multiple managers instead?

I am aware that jira allows for multiple users to be assigned the same issue, however i want it to be done automatically during the transition posting.

Thanks!

1 answer

1 accepted

1 votes

No.

The assignee is a single user. Your statement "jira allows for multiple users to be assigned the same issue" is incorrect.

I don't know what post-function you are using to try to select the assignee, so I can't tell you how it's deciding which single member of the role it's choosing.

Hi,


here is what i am using to assign users to issues (or at least attempting to)

1. I create a role called 'managers' and assigned multiple users to the role.

2. I edited the work flow scheme currently used by my project and edited the post function

3. I added a 'post function' to transition and selected 'assign issue to role member'

4. A drop down box is then displayed to select the role in which to post the case to, in which case 'managers'

What i am attempting to do is to assign multiple users to the same case when a case moves from created to a status 'pending authorization'

As issues created need to be vetted by various manager(s) before it gets sent off for developers to work on, i want any case created by a user(s) to be assigned to the group of managers for vetting.

I wish for this to be done automatically when a case is created, so i tried to fix these values during transition posting.

Is that even possible? , if not are there any alternatives to achieve this ?

I repeat - Jira does not support multiple assignees.

You can do some stuff with it - https://confluence.atlassian.com/display/JIRA/How+do+I+assign+issues+to+multiple+users and you might want to consider splitting your workflow ( https://confluence.atlassian.com/pages/viewpage.action?pageId=180532 ).

But you aren't going to get more than one user in the assignee field

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot