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How to send email notification to non-Jira user when issue is resolved?

Hi guys,


can someone help me with the following?


We'll start collecting issues via issue collector and non-Jira users will be able to report an issue.

What we would like to do is to send them email notification when issue is resolved/closed, but we are having a hard time configuring this.


Appreciate any help!



4 answers

0 votes
Tarun Sapra Community Leader Dec 06, 2018

Hello @ivana

Jira obeys the permission scheme of the issue while sending out notifications, So if external users don't have access to issues then they won't get the mails.

This is the msg you see when you try to enter external mail address against an event in the notification scheme

Notifications will be sent only for public issues. Public issues are issues which have a Permission scheme that gives the 'Browse Projects' permission to 'Anyone'(any non-logged-in users).

If you have script runner cloud plugin installed you can use the webhook event to send email to external users

Thank you so much, Tarun!

We'll try with the webhooks. 

Best, Ivana

Like Steve Berno likes this

Hi @Tarun Sapra and @ivana Can you help me. I have the same problem + I dont know programing. What is a Webhook ? can you send me an example please ?


Hi @ivana,


As @Tarun Sapra already answered that with JIRA you can not do that, but you can use JIRA Service desk where you can create your service desk on which any anonymous user can report an issue and that issue can be tracked directly in your JIRA project.

Following is the link,


Hope this helps.




You can send notifications to external emails using our add-on Raley Email Notifications. The emails could be static or dynamic from custom jira fields.



Vladimir | Raley

Hi @ivana 

You can send emails to external users using our Mail Me plugin. It is very easy to use and it allows you to not only send an email to an external user, but also add comments or attachments. You can create your own email templates and use them when sending issue. For any questions, please contact our support team, we will be happy to answer any questions!

Thanks Julia

I was trying to install it in my Jira Cloud but I am facing an installation issue.


Hello @Shanmukha ,

Could you please let me know were you able to install the Mail Me plugin?



How can you use Mail Me to automatically email when certain events occur, such as an issue is resolved and you want to let an external stakeholder know?

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