How to send an email 5 days before due date with jira automation?

[Jennifer Volpe]

Hi all, 

I am trying to setup a scheduled email to send to the assignee of the ticket 5 days before due date with jira automation. Please let me know how I can accomplish this, thank you! 

I appreciate your help. 

[Petter Gonçalves · Accepted solution]

Hello Jennifer,

I hope you are having a nice day.

Are you talking about the JIRA Automation provided JIRA Service Desk or the JIRA Automation plugin provided by Code Barrel?

If you are talking about the third-party add-on provided by Code Barrel, you can configure the following rule to achieve your need:

Here is the background of the rule above:

- It will search for issues once in a day which due date will happen between now and 5 days ahead.

- For the issues returned, it will filter which ones have already been applied with this rule

- For the ones which have not been returned by the query before, it will send an e-mail to the respective Assignee

Let me know if this information helps.

[Nag]

We have Automation lite for Jira, which doesn't allow email notification.

Is there any alternative option to notify assignee 5 days before the due date?

Thanks in advance!

[Petter Gonçalves]

Hello @Nag 

Can you let us know if you're you using JIRA Server or Cloud? In Cloud, the option to send e-mail is available in Automation Lite.

Without using the Automation app, you could create filter subscriptions to send periodically notifications, however, the assignee is not an option to be selected there, so you will need to send these notifications to a specific person which would be responsible to forward the notification to the assignee.

Let me know if you have any questions on how to implement it.