How to send a notifications when custom fields is updated or when due date is arrived?

Hi All,
we are working with JIRA cloud and we need to have 2 notifications:
  1. Plan change - whenever an initiatives's "Plan Dev End", which is a custom field we created,is changed and it's in "Developing" status - a notification should be sent to a specific group.
  2. "Off Track" Notification  - whenever an initiatives is not "On Track", meaning due date passed (we created also a custom field for this one ) - a notification should be sent daily to the "Assigned To" and Reporter"

Anyone have an idea how i can do that? maybe an add on that will help me do that?

I'm trying to look for a solution for awhile already... 

Please HELP smile


2 answers

1 accepted

0 votes
Accepted answer
Thomas Schlegel Community Champion Mar 02, 2017

Hi Sivan,

question #2 can be done like this:

  • search for issues like that: "your due date-field" < startOfDay() and (assignee = currentUser() or reporter = currentUser() )
  • Save this filter
  • Find this filter in "Manage Filters" overview
  • click "subscribe"
  • choose a user group as recipient and click subscribe

With that, every recipient gets its own overdue issues mailed every day.


Can i do that without spam irrelevant people? i want it to be sent only to reporter and current assignee for each issue and not to a group of people.

Sivan see my answer and explore creating a event that you map in the notification scheme for this specific purpose smile

Thomas Schlegel Community Champion Mar 02, 2017

Sivan, just the assignee and the reporter will get a mail from this subscription, not the whole group.

"currentUser" is the magic word smile

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