How to send a notifications when custom fields is updated or when due date is arrived?

Hi All,
we are working with JIRA cloud and we need to have 2 notifications:
  1. Plan change - whenever an initiatives's "Plan Dev End", which is a custom field we created,is changed and it's in "Developing" status - a notification should be sent to a specific group.
  2. "Off Track" Notification  - whenever an initiatives is not "On Track", meaning due date passed (we created also a custom field for this one ) - a notification should be sent daily to the "Assigned To" and Reporter"

Anyone have an idea how i can do that? maybe an add on that will help me do that?

I'm trying to look for a solution for awhile already... 

Please HELP smile

Sivan

2 answers

1 accepted

0 vote
Thomas Schlegel Community Champion Mar 02, 2017

Hi Sivan,

question #2 can be done like this:

  • search for issues like that: "your due date-field" < startOfDay() and (assignee = currentUser() or reporter = currentUser() )
  • Save this filter
  • Find this filter in "Manage Filters" overview
  • click "subscribe"
  • choose a user group as recipient and click subscribe

With that, every recipient gets its own overdue issues mailed every day.

Thanks!

Can i do that without spam irrelevant people? i want it to be sent only to reporter and current assignee for each issue and not to a group of people.

Sivan see my answer and explore creating a event that you map in the notification scheme for this specific purpose smile

Thomas Schlegel Community Champion Mar 02, 2017

Sivan, just the assignee and the reporter will get a mail from this subscription, not the whole group.

"currentUser" is the magic word smile

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

555 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you