How to send Email after a deadline

[ahmed itman]

Our team want after going to for example ( in progress status) and after 1 hour, if their is no change ( going to Done Status ), JIRA will send an email to Assignee.

So, How to configure each Issue to send an email after 1 hour after going to " in progress status " ?

thanks a million

[Andrew Laden · Accepted solution]

You may also be able to do this with a filter and subscription.

If you specifically want 1 hour after the transition change, then you would need a date/time field to hold the time of the transition. In a post function of the transition that sets to in progress you would set that time.

If you you are willing to use "updated time" then you could write a filter

assignee = currentuser() and status = "In Progress" and updatedDate <= -1h

And then have your agents subscribe to that filter on a periodic basis. 

Not exactly what you want, but can be done without any addons.

[jira guy]

You need some kind of plugin to do this. You can use automation for jira(paid version) or scriptrunner to achieve this. 

You would use a JQL status changed to filter these out and send emails.

[ahmed itman]

@jira guy 
I am using ScriptRunner plugin, 
But i could not find a way to implement for example a timer to be trigger after a deadline, 
Have you implemented it before ?

[jira guy]

on top of my mind, I can think of the following to achieve this. 

1.Capture the status changed time to a custom scripted field. 

2.Compare the dates using Issue function as shown below

https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_dates

3.Create an escalation service using the above jql.

There might be better ways to to this.