Our team want after going to for example ( in progress status) and after 1 hour, if their is no change ( going to Done Status ), JIRA will send an email to Assignee.
So, How to configure each Issue to send an email after 1 hour after going to " in progress status " ?
thanks a million
You may also be able to do this with a filter and subscription.
If you specifically want 1 hour after the transition change, then you would need a date/time field to hold the time of the transition. In a post function of the transition that sets to in progress you would set that time.
If you you are willing to use "updated time" then you could write a filter
assignee = currentuser() and status = "In Progress" and updatedDate <= -1h
And then have your agents subscribe to that filter on a periodic basis.
Not exactly what you want, but can be done without any addons.
on top of my mind, I can think of the following to achieve this.
1.Capture the status changed time to a custom scripted field.
2.Compare the dates using Issue function as shown below
3.Create an escalation service using the above jql.
There might be better ways to to this.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events