Our team want after going to for example ( in progress status) and after 1 hour, if their is no change ( going to Done Status ), JIRA will send an email to Assignee.
So, How to configure each Issue to send an email after 1 hour after going to " in progress status " ?
thanks a million
You may also be able to do this with a filter and subscription.
If you specifically want 1 hour after the transition change, then you would need a date/time field to hold the time of the transition. In a post function of the transition that sets to in progress you would set that time.
If you you are willing to use "updated time" then you could write a filter
assignee = currentuser() and status = "In Progress" and updatedDate <= -1h
And then have your agents subscribe to that filter on a periodic basis.
Not exactly what you want, but can be done without any addons.
on top of my mind, I can think of the following to achieve this.
1.Capture the status changed time to a custom scripted field.
2.Compare the dates using Issue function as shown below
3.Create an escalation service using the above jql.
There might be better ways to to this.
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