How to search the summary for numbers?

[Stuart Grimshaw]

We receive emails with bug or issue numbers in them from a 3rd party and we import them into our own Jira instance. I have no idea what the remote system is, and we have no access to it.

When we receive a call regarding one of these issues it's extremely hard to search for it by the number the 3rd party has assigned.

eg:

issue summary = [SECURITY] [DSA 2316-1] quagga security update

Simple search:

You can find the data if you search using [aA-zZ] - eg: quagga

Searches for 2316 do not return any results

Advanced search:

• project = sec and summary ~ DSA and summary ~ quagga and status = open

finds the issue, but,

• project = sec and summary ~ DSA and summary ~ 2316 and status = open

does not find the issue

[Danielle Zhu]

Numbers should be treated just like strings here. The dash and 1 might be the problem here. Try include "-1" in advanced search

project = sec and summary ~ DSA and summary ~ "2316-1" and status = open