How to resolve the attachments "failed to load" error in Jira"

[Venkat Jira Admin]

Hi,

We are currently utilizing Jira and Jira Service Management Cloud, and have established a connection between the issues in both platforms. For example, when a Jira Software request (JS-1) is linked with a Jira Service Management ticket (JSM-1), adding an attachment to JS-1 automatically triggers the same attachment to be added to JSM-1 through an automation rule. However, starting today, we are encountering a 'failed to load' error. While the attachment successfully appears on JSM-1 after being added to JS-1, we are still receiving the error message. I have attempted to resolve this by testing on multiple PCs, using new browsers, and clearing caches and cookies, but the issue persists. Please assist in resolving this matter.

Thanks in advance.

[Tomislav Tobijas _Koios_]

Hi @Venkat Jira Admin ,

Can you maybe share details about the automation you're using to copy attachments from one project to another? (screenshots would help)

Also, can you share if all users are experiencing this issue or if only a specific group of users are?

As this might be a 'backend' issue (it might be hard to debug this without product access), if you're on a paid plan, you might consider reaching out to Atlassian Support and granting them access to your instance to help you further.

Cheers,
Tobi