How to remove the Done check mark next to a ticket that was reopened?

We have an issue with JIRA where tickets that are resolved but then reopened, are still marked as “done”. Do you know how to fix this?

1 answer

4 votes

you need to edit the workflow and use a Post Function to clear the Resolution for the transition out of Done to reopen.

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Could you say this again in English? Maybe with some screenshots?

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