How to remove a filed when resolving an issue?

Hi,

I want to remove a couple of fields when resolving an issue.  

 

jira resolve screen 01.2015.JPG

1 answer

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I could read that in two ways:

  1.  You want to automatically remove data from the issue when you resolve the issue
  2. You want the user to see the screen you have posted, but with two fewer fields

If it is the first, then your best bet is to add "post functions" to the "resolve issue" transition that say "clear field X"

If it is either of them, then you want remove the fields from the "resolve issue" screen.  Go into the workflow, work out which screen it is using, go to that screen, and remove the fields.  For the first possible answer, you're removing them because whatever the user puts in is going to be overwritten by the post-function.  For the second possible answer, well, you're removing the field as requested.

Couple of caveats though:

  • You can't remove the "comments" field.  It appears if the user can comment on the issue
  • If you remove the actual "resolution" field, it won't be set, and you'll find you have issues that are "closed", but JIRA reports on them as being unresolved.  If you remove resolution, you must use a post-function to set the resolution to something.

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