How to remove a filed when resolving an issue?

Hi,

I want to remove a couple of fields when resolving an issue.  

 

jira resolve screen 01.2015.JPG

1 answer

1 accepted

0 vote

I could read that in two ways:

  1.  You want to automatically remove data from the issue when you resolve the issue
  2. You want the user to see the screen you have posted, but with two fewer fields

If it is the first, then your best bet is to add "post functions" to the "resolve issue" transition that say "clear field X"

If it is either of them, then you want remove the fields from the "resolve issue" screen.  Go into the workflow, work out which screen it is using, go to that screen, and remove the fields.  For the first possible answer, you're removing them because whatever the user puts in is going to be overwritten by the post-function.  For the second possible answer, well, you're removing the field as requested.

Couple of caveats though:

  • You can't remove the "comments" field.  It appears if the user can comment on the issue
  • If you remove the actual "resolution" field, it won't be set, and you'll find you have issues that are "closed", but JIRA reports on them as being unresolved.  If you remove resolution, you must use a post-function to set the resolution to something.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

719 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you