How to remove Stride integration from JIRA Cloud?

[Alexander]

I know that Stride has been discontinued, but there is still integration with JIRA. In each ticket, there is a Stride section on the right, which says "App is not responding. Wait or cancel?". Could somebody explain, please, how can one remove this pesky section from tickets? Thanks!

[Marty · Accepted solution]

Hi Alexander,

I'm not on the Jira team but I think you will need to remove the Add-On: https://confluence.atlassian.com/adminjiracloud/managing-add-ons-776830283.html

I hope that helps!

[Alexander]

Hi Martyn,

Thank you for the reply. I have checked it, but unfortunately there is nothing about Stride in the addons/apps section. Perhaps it has been removed along with the Stride itself. But the issue section "Stride" still exists in each ticket.

[josh]

We are having the same issue. No way to remove the integration as far as I can tell.

[Marty]

It turns out that this is something that Atlassian will need to do.

I've reached out to the team informally and while I can't give you any dates they are working on it.

I hope that helps!

[Syauqi]

Hi @Alexander @Marty, Our developers are reporting that we have resolved this by removing the Stride add-on from the affected instances.

Please let us know if this has cleared on your instance too.

[josh]

Ours appears to be cleared up now. Thanks @Syauqi 

[Alexander]

Everything seems ok now. Thank you, @Syauqi .

[Jennifer Hesse]

Our Stride field also seems to be gone. Thank you!