How to remove Priority field or icon from on our issue tickets or Kanbans.

[Silva, Lia]

We created a new Priority field called, 'Priority Level'. We did this with hopes of removing the Priority field that comes standard with the tool but having trouble hiding this field. How can we do this? We still use Server and will migrate to cloud in next few months btw.

[Silva, Lia]

Also, will it be easier once we migrate to Cloud or we'll still have to follow the same steps included in the article?

[Silva, Lia]

Thanks Dave, saw that but seems a bit complex. No other easier way?

[Dave Mathijs]

I'm afraid not as Priority is a system field and an essential part of Jira.

What was your reason to create a custom field for priority level?

[Silva, Lia]

I see. We wanted to simplify and standardize the values selected by our users. Though we have a procedure to advise users to only select from the High, Medium. Low options, they still sometimes select P1, P2 etc. options, which is noisy in our Kanbans or Reporting or Dashboards. Our new field 'Priority Level' only contains the 3 values, which eliminates this confusion.

[Dave Mathijs]

In Server, you have the possibility to create Priority Schemes, selecting only those priorities you need for the project.

Create a new priority scheme and only add priorities High, Medium and Low.

Then associate the priority scheme with the relevant project(s).

[Dave Mathijs]

Hi @Silva, Lia welcome to the Atlassian Community!

Have a look at this KB article: How to hide priority icon in agile board

[Dave Mathijs]

@Silva, Lia Please use the Reply field below for your replies instead of the Suggest an answer field, thanks.

[Silva, Lia]

Right, thanks.