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We created a new Priority field called, 'Priority Level'. We did this with hopes of removing the Priority field that comes standard with the tool but having trouble hiding this field. How can we do this? We still use Server and will migrate to cloud in next few months btw.
I'm afraid not as Priority is a system field and an essential part of Jira.
What was your reason to create a custom field for priority level?
I see. We wanted to simplify and standardize the values selected by our users. Though we have a procedure to advise users to only select from the High, Medium. Low options, they still sometimes select P1, P2 etc. options, which is noisy in our Kanbans or Reporting or Dashboards. Our new field 'Priority Level' only contains the 3 values, which eliminates this confusion.
In Server, you have the possibility to create Priority Schemes, selecting only those priorities you need for the project.
Create a new priority scheme and only add priorities High, Medium and Low.
Then associate the priority scheme with the relevant project(s).