How to reject issue based on issue id using REST API/Jira Python?

[kumar]

Hi all,

I am trying to change the status of Jira issue using it's ID.

Below is the code snippet, I am using-. Unfortunately, it is not working. 

for issue_id in issue_ids:

    JIRA().transition_issue(issue=issue_id, transition='Rejected')

Can anyone help me with this?

Thanks in advance

[Vijay Dadi]

The transitions will not work when there are approvals attached to any status.

First do REST api call to get the approval ID using the below endpoint with GET method.

https://<CUSTOMER>.atlassian.net/rest/servicedeskapi/request/{{issue.key}}/approval

approval id from the response and store it in a variable {{approvalid}}

Now do an approval call to a below endpoint with POST method to approve the request

https://<CUSTOMER>.atlassian.net/rest/servicedeskapi/request/{{issue.key}}/approval/{{approvalid}}

with the body as 

{

      "decision":"approve"

}

This is a working automation which I am using, let me know if it works.

[Trudy Claspill]

Hello @kumar 

What is the result of trying to execute that code? Do you get an error?

Based on the example provided here:

https://jira.readthedocs.io/examples.html#transitions

...you should not be including issue= and transition= in the parameters. The parameters should be just the actual values.

[kumar]

Hi @Trudy Claspill 

Thank you for your response.

Unfortunately, I can not use Jira Python library. Therefore, I have written REST API based script. please check below. But still it is not working. Am I missing something here?

url = "<domain-name.atlassian.net/rest/api/2/issue/{id}/transitions?expand=transitions.fields"

headers = {

  "Accept": "application/json"

}

for issue_id in issue_ids:

    response = requests.request(

   "POST",

   url.format(id=issue_id),

   data={

        "update": {

        "comment": [

            {

                "add": {

                    "body": "Issue is rejected."

                }

            }

        ]

    },

   "transition": {

     "id": "161"

   }

  },

   headers=headers,

   auth=auth

   )

The above script is not working. 

Can you help me with this please?

Thanks in advance

[Trudy Claspill]

What is the result of trying to execute that code? Do you get an error?

In the first line are you replacing <domain-name.atlassian.net with the actual base URL for you site?