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How to regain Administrator access

David Chan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 25, 2011

I recently imported an old backup file into my JIRA instance. It completed with no problems, but I'm suddenly locked out. How can I regain access to my JIRA instance?

2 answers

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Answer accepted
Colin Goudie
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 25, 2011

Easiest way is to reset the hashed password for your admin account to a known hash. These can be found here -

Also take note that if your JIRA is pre 4.3.x that the user details will be in the os_user table not the cwd_user tables


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