Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to regain Administrator access

David Chan
David Chan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 25, 2011

I recently imported an old backup file into my JIRA instance. It completed with no problems, but I'm suddenly locked out. How can I regain access to my JIRA instance?

Answer
Watch
Like Mo Beigi likes this
2101 views

1 answer

1 accepted

5 votes
Answer accepted
Colin Goudie
Colin Goudie
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 25, 2011

Easiest way is to reset the hashed password for your admin account to a known hash. These can be found here - http://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator

Also take note that if your JIRA is pre 4.3.x that the user details will be in the os_user table not the cwd_user tables

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events