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How to regain Administrator access

David Chan
David Chan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 25, 2011

I recently imported an old backup file into my JIRA instance. It completed with no problems, but I'm suddenly locked out. How can I regain access to my JIRA instance?

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Colin Goudie
Colin Goudie
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May 25, 2011

Easiest way is to reset the hashed password for your admin account to a known hash. These can be found here - http://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator

Also take note that if your JIRA is pre 4.3.x that the user details will be in the os_user table not the cwd_user tables

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