Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to post comment with SR Escalation Service on issues with inactive users in custom fields?

Hi community,

 

we have an Escalation Service in place whose job is to post a comment if the issue hasn't been updated in the last 4 weeks to inform the assignee to take actions.

The comment is not posted if on the issue there are inactive users either in custom fields (multi-pickers) or as component lead.

Is there any suggestion to bypass the checks? The goal is simply to add a comment, not to edit the issue so I don't understand why the system is checking the users in the background.

 

Thanks for your attention and feedback.

1 answer

1 accepted

0 votes
Answer accepted

Hi @Elena Baldo ,

Would it be possible for you to share the Escalation Service configuration here? 

The comment is not posted if on the issue there are inactive users either in custom fields (multi-pickers) or as component lead.

Have you tried to look at the log files if there's anything about this behaviour?

Thanks,
Moga

hi @mogavenasan ,

thanks for reply. We've solved the issue by retaining the existing values with the method

issueInputParameters.setRetainExistingValuesWhenParameterNotProvided(true, true)

In this way the validations performed on any involved users being still active are skipped.

Like mogavenasan likes this

Hi @Elena Baldo,

Glad to hear that, please mark this thread as solved.

Thanks,
Moga 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you