How to pin created date when viewing an issue

[Chris Thompson]

I'm forced to use the new issue view now, that requires way too much scrolling, and am unable to find a way to pin the create date for an issue to the top of the view -- is there a way to do this?  The age of an issue is one of the most important criteria for me managing and grooming the backlog.

If you also know how to restore the ability to have the latest comment at the top at the top of the view, that would also alleviate most of the time wasted scrolling to the bottom to see the latest comment.

Thanks

[Ste Wright · Accepted solution]

Hi @Chris Thompson 

As @Charlie Misonne says, this isn't possible to modify on the new view, but there is an open suggestion to change this - see JRACLOUD-70098 

There are a few other options though!

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If this is for Backlog refinement, you could add the created date to each card?

To do this, you'll need to be a Board Admin and then:

1. Go to the breadcrumbs (...) in the top-right, and select Board Settings
2. Select Card Layout
3. Add the field Created to the Backlog layout

This will add the field onto each card in the Backlog, just below the Summary.

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Alternatively, on an issue's view a workaround would be to:

1. Create a custom date/time field - eg. Creation Date
2. Add the field to a View Screen, using the operations via Screen Schemes. If you don't already have a separate view screen, you would need to create one. This makes it more difficult for a user to manually edit it.
3. Move the field to the top of the field list on the Issue Layout, via project settings
4. Create an automation rule to populate the field with {{issue.created}} after each issue's creation

To populate all existing issues, duplicate the rule and change the Trigger - for example, use Scheduled then run the rule once.

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If the second method is of interest and you'd like more detailed instructions, let me know :)

Ste

[Chris Thompson]

I monitor the age and urgency of customer reported issues with our product.  Thanks but this isn't about backlog refinement.  My need is all about filters and quickly reviewing the status of each open urgent customer issue, where it is in the reproducing and fix process, how long has the customer been waiting, how long the issue has been blocked and last updated by the developer with any status.  These critical dates have always been visible at the top of the issue view.  I'll find a way to work around this if there isn't an option to change the view, thanks.

[Charlie Misonne · Accepted solution]

Hi Chris,

I agree with you, having the created date at te bottom of the screen is not great.

I found this feature request: JRACLOUD-70098

[Chris Thompson]

I agree that having the created data at the bottom of the screen is not desirable.  It doesn't appear to be important as this request was reported two years ago.