How to override mandatory fields when creating an issue


I have a complex workflow that has a screen containing lots of fields set as "required".

Now, I need to add 2 more workflow steps directly at the beginning of the workflow, so basically a new initial status when creating an issue.

The challenge I am now facing however, is that for the creation screen a reduced set of fields is necessary not containing the mandatory fields that are required to be mandatory after two workflow steps.

I tried creating a seperate screen for issue creation but as expected, after clicking "create" it tells me that all of those mandatory fields that are not part of the screen need to be populated.

any idea, how I can solve this situation?



1 answer

For your situation, instead of marking those fields as required in the Field Configuration Scheme, I would use a workflow validation on the respective steps.

Look for the Field Required Validator

yeah, i feared that might be the only option.

is there really no other way?

given the amount of required fields and the resulting fact that using validators will not make it visible which fields are mandatory, will cause a lots of inconveniences for our team.


Thomas Schlegel Community Champion Apr 06, 2017

Hi Kian,

if you set a field as mandatory in the field configuration scheme, it is mandatory in every single step of the workflow. 

So, as Virgil said, you have to validate them in your workflow steps. I don't know another way.

@Kian Pariwar

the mentioned option offers the posibility to display a message when one of the fields isn't completed. you can use a text like "custom field X is mandatory" that would show up each time the validation fails.

Indeed, you have to add the validation manually for each step that implies those custom fields.

I solved it another way:

I created a seperate issue type with its own workflow, included it in the board alongside the other issues and brief the team to "move" the issue once the first 2 steps are completed.


Thomas Schlegel Community Champion Apr 06, 2017

Tricky workaround :-)

yeah, but these are the sacrifice someone needs to do to keep out protests and revolts within the team, just because a red star is missing to highlight mandatory fields...

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

808 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you