How to open PowerPoint file that is attached to issue in JIRA iPad app? Edited

Hi,

 

I want to open an attached file to an issue which is a power point file on my iPad using JIRA iPad app. When I touch on the attached file popup shows up and says Can't open this PPTX file with Select an app button. When I click on the select an app button it doesn't do anything and sometime later app crashes..... Is it not possible to open PPTX file? or am I doing something wrong?

Please help... Thanks in advance.

1 answer

0 votes

Hi,

You shouldn't have any problems opening a pptx file on an iPad.

  1. Have you tried another iPad with Keynote intalled?
  2. Does it work if you try to open a .pptx file that is not in JIRA?
  3. Does it work on an iPhone?
  4. Does it work if you install PowerPoint?

Cheers,

Branden

Hi, thanks for the reply.

I have Keynote installed and still the full screen popup shows up saying 'Can't open this PPTX file'.....

Yes the file opens fine from other apps like Gmail or Facebook Messenger and etc... PowerPoint was already installed before opening..... and doesn't work.....

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

112 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you