How to move e-mails from inbox to seperate folder every time when user creates a ticket in jira

Question

i have configured in such a way that when a user sends a mail to a particular mail-id ,the ticket has to be created on the jira project board

now the problem is when the user creates a ticket ,the user is getting mails to his inbox which is not required so

can anyone tell is there any way that  how to move those incoming mails from inbox to a seperate folder

Thanks!

Mohamed BENZIANE · Answer

Hello,

The rules about email will be handled by the gmail or outlook account not jira. So if the user don't need email, you can modify the notification scheme or let each user create a rule in this mailbox to handle those mail.

hope this helps