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How to manage a single issue across multiple teams on a single project

We have a single project  with multiple teams (using custom field), each with a board.  We often do the development with  one team but then require our data team  to test and verify so there is  a dependency on the second team to mark the issue as DONE.  If we share the issue to two teams then the points are attributed to both teams meaning all the points go towards the velocity of the second team (as well as the first)  even though their effort is much smaller meaning velocity is overstated. If we create a subtask for the second team and allocate it to that team it does not surface in their backlog, only in their sprint, so they have no visibility that a ticket is coming their way.  We are therefore creating two tickets, one for each team  which is cumbersome.  Are there any other solutions?  

2 answers

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 20, 2023

Is there always a testing task needing to be done? Is it always handled by a different team?

To use the built in Velocity chart and have points separated per team you will have to create separate tasks/stories for the work of each team.

You could leverage Automation for Jira to help automatically create the story for the testing activity. If you link that issue to the development story then you can leverage Automation to automatically transition the development story to Done when the related testing story is set to Done.

Thanks and correct Trudy. It's essentially testing/verification always complerted by another  team  who use a different board. I'll take a look at automation for Jira. I've not used/heard of it. I've noticed you can update points completed in subtasks that are assigned to another board (team). Do you know whether that method only assigns the subtask's points to that board (team)? 

0 votes
Nataliya Vasyliv
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Apr 20, 2023

Hi @Richard Coles 

If you consider using the plugin I would suggest ActivityTimeline. ActivityTimeline provides a clear overview of all projects, tasks, teams, and individuals. This plugin provides you with a timeline view where you can see all your tasks from multiple teams in one place. There is a possibility to plan work on a whole team or on a 

You can track capacity on a Workload Panel calculated for every user in a team and their availability, and track vacations, days off. On a timeline view, you can manage resources with different details more easily. 
Screenshot 2023-04-20 at 22.31.35@2x.pngScreenshot 2023-04-20 at 22.32.24@2x.png

If you have any additional requirements please feel free to ask me. We can demo session for you if needed. 
Nataliya, ActivityTimeline Team

thanks Nataliya, I'm hoping to find an answer that is native to existing functionality of jira  but definitely worth considering if I  can not find a simpler solution. Thanks for responding!

Nataliya Vasyliv
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Apr 25, 2023

Please do let me know if there is anything else I can do to assist you or answer any questions about the plugin.

Best, Nataliya

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