It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to make an SLA start only after another issue is complete?

gabriela lobo I'm New Here Thursday

Hello,

 

I would like to know if it's possible to make an issue's SLA counter begin only after a linked issue has been completed.

 

Thanks!

1 answer

Hello @gabriela lobo welcome to the community. You can't do that as you describe it but maybe you could have a status where the sla time doesn't count. You move any ticket with linked issues there, then as the linked issue is closed, you could have an automation rule that transitions the other ticket and therefore, start the clock

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you