Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to make an SLA start only after another issue is complete?

gabriela lobo March 26, 2020

Hello,

 

I would like to know if it's possible to make an issue's SLA counter begin only after a linked issue has been completed.

 

Thanks!

1 answer

0 votes
Hernan Halabi - Elite IT Consulting Group
Community Champion
March 26, 2020

Hello @gabriela lobo welcome to the community. You can't do that as you describe it but maybe you could have a status where the sla time doesn't count. You move any ticket with linked issues there, then as the linked issue is closed, you could have an automation rule that transitions the other ticket and therefore, start the clock

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events