How to make a custom field mandatory without using workflow?

Sunil Mandalika April 26, 2024

My current custom field is made mandatory with a validator in the workflow when something moves to Status Done or a few other statuses. 

I often see users deleting the existing value in the custom field after the transition is completed. 

What I need is when someone deletes a value and tries to leave it blank, it should show them an error. They should be able to edit the value, but cannot leave the field as empty by deleting the existing value. 

2 answers

1 vote
RG April 26, 2024

Hi @Sunil Mandalika 

To make a custom field mandatory without using a workflow, you can follow these steps:

1. Navigate to Field Configurations: Go to your JIRA project settings and select "Field Configurations" under the "Issues" section.

2. Edit Field Configuration: Find the field configuration associated with your project and edit it.

3. Custom Field: Find the custom field that you want to make mandatory in your project.

4.  Edit the configuration of the custom field and set it as "Required".

5. Ensure that this modified field configuration is associated with your project.

6. You may need to create a new field configuration scheme and associate it with your project if necessary.

 

Thanks,

RG

John Funk
Community Leader
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April 26, 2024

This will make the field required when a new issue is created, which does not seem to line up with the requirements in hi question. 

0 votes
John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2024

Hi Sunil,

I am afraid there is not a lot you can do to prevent that other than adding the validator on each transition that would happen after that. 

Or you could create an automation rule that emails you when the field gets cleared after it has gone to through that status. Then you have have a little talk with them to educate them not do do that. And then with your supervisor if it keeps happening. If they know you have something automatic in the system that will notify you, then maybe they will come in line. 

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