How to make a Resolution value as non-null Resolution value?


To support our project needs i added one resolution value " None" . when we set this value strikethrough appears on bug id.

Any solution to this issue??

2 answers

1 accepted

1 vote
Accepted answer

When you add a value, even if it named 'None', it populates resolution and the issue will be treated as 'Resolved'. That is why you see the strokethrough.

You should leave the resolution empty.

0 votes

The solution is to use the system as designed. Remove the resolution value of "none", it's not very helpful and it's making Jira behave as though there is a resolution set.

I'd question why you think you want to add this value.

You can change the word unresolved to none by modifying your language packs.

well i wanted to have none resolution as a default value. i wasn't aware about unresolved resolution value.

I have a Q how to make this field as non mandatory field.

okay so how abt make it as non mandatoroy..??

It is not possible to set the resolution as non-mandatory. You can add your comments and vote for this change at the following url.

The resolution field is too intertwined in Jira and as Nic already stated you need to use this field as it was designed.

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