How to make a Resolution value as non-null Resolution value?

[Bala Krishna]

Hi,

To support our project needs i added one resolution value " None" . when we set this value strikethrough appears on bug id.

Any solution to this issue??

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

When you add a value, even if it named 'None', it populates resolution and the issue will be treated as 'Resolved'. That is why you see the strokethrough.

You should leave the resolution empty.

[Nic Brough -Adaptavist-]

The solution is to use the system as designed. Remove the resolution value of "none", it's not very helpful and it's making Jira behave as though there is a resolution set.

I'd question why you think you want to add this value.

[Norman Abramovitz]

You can change the word unresolved to none by modifying your language packs.

[Bala Krishna]

well i wanted to have none resolution as a default value. i wasn't aware about unresolved resolution value.

I have a Q how to make this field as non mandatory field.

[Bala Krishna]

okay so how abt make it as non mandatoroy..??

[Norman Abramovitz]

It is not possible to set the resolution as non-mandatory. You can add your comments and vote for this change at the following url.

https://jira.atlassian.com/browse/JRA-7159

The resolution field is too intertwined in Jira and as Nic already stated you need to use this field as it was designed.