We are currently lowering our User count in Jira and need to make users Inactive. They are connected using Active Directory Groups, we have removed them from the Groups in AD but they remain as Active Users and therefore using up a licence.
Good morning @Richard Coward
a simple and quick solution would be to interrupt the access of the users concerned
To do this you go to the user part of the admin hub:
settings –> User Management
then you search for the users to suspend then you click on the three dots (•••) and you click on suspend by proceeding in this way you will not have to delete them from the groups and you can reactivate them at the desired time.
There is no option to suspend. All I have is "Edit User Groups", "View Project Roles" and "Anonymize user".
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We have the Data Center version of Jira, Access is through Microsoft Active Directory with access to specific Jira Groups. In our case it is Jira-All-Groups, Jira-All-Groups-Local and Jira-User
Our IT guys have removed the person from the AD groups above but in Jira they remain Active and therefore using a licence
Hope that helps
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ha ok it's normal it's not you to do this you don't have the authorizations to do so.
the Org admin can effectively manage billing and access to products.
get closer to him.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You are in a data center so removing the affected users from all the different groups they belong to should be enough.
For more information please refer to this document:
https://confluence.atlassian.com/adminjiraserver/licensing-your-jira-applications-938847718.html
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Excellent thank you. Currently I cannot remove anyone from the groups as their User Directory is read Only for me
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Welcome to the community.
Active users don't count license if they don't have an application access.
Ex; default access group for Jira software is jira-software-users. It only consumes a license if user is member of this group.
Please check this KB: Licensing and application access
If users come from external directory such as AD, you need to make inactive them in that tool. There is no action to take in Jira side.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Oh there is, entirely depending on whether you're using just in time provisioning or syncing users periodically.
Just because a user is disabled or removed from AD may have 0 effect on Jira, unless Jira is synchronizing those users. If there is just provisioning based on login then nothing will happen, unless they do actually log in, and that itself probably won't de-activate them either.
When not synchronizing users, I would suggest to disable them in bulk by hand, or look for a way to automate it assuming you might want to do this in the future again (as you mention groups, by removing them from those groups in Jira, just disabling the users could be problematic if they ever came back).
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you, it does seem that it is not synchronizing back in Jira. Our IT Guys have removed the person from the AD Groups but it has not updated in Jira
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If JIRA is configured to use external user management such as an LDAP Directory using 'LDAP Connector' this feature is not available as deactivating users is not a standard feature of LDAP servers. The feature is not available in any of the connection modes (Read only, Read Only with Local Groups or Read/Write).
Unable to deactivate users using Deactivate feature in Jira server
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.