How to log hours in Jira?

[andrea]

Hi :)

At the moment we (still) use Redmine but we are in the middle of migration from Redmine to Jira. We use Redmine (among other things) to log oncall hours, and we use Google Sheets for oncall schedule, and descriptive work logging (i.e. Task 1 - 3 hours, Task 2 - 2 hours, Task 3 - 3 hours, total: 8... for the whole month for each employee).

I know about the app Tempo but I do not see how can I have a report of tasks other than ones that are started as issues (stories, task, sub-task...). We will also have Confluence but cannot see the similar option there either.

Boss wants to have everything on one place (do not want to use lots of apps) so I was wandering is it possible to do the same thing in Jira?

[Petter Gonçalves · Accepted solution]

Hello Andrea,

Thank you for reaching out.

Can you please explain exactly what is the feature you are looking for? How you are planning to log hours in Jira?

About this sentence:

I know about the app Tempo but I do not see how can I have a report of tasks other than ones that are started as issues (stories, task, sub-task...). We will also have Confluence but cannot see the similar option there either.

Basically, every single piece of work is registered as an Issue in Jira (stories, task, sub-task...) where your users can log their hours. It is not needed any apps to log hours in Jira, as explained in the documentation below:

- Log time on an issue

That being said, could you please provide us a clear explanation about the feature(s) you are looking for and that Jira Application itself can not provide?

Let us know if you have any questions.

[andrea]

Hi :)

For example, system admins have on-call shifts. How can I log the work of on-call shift? In Tempo, when I am logging work I have to connect it with some issue. But during on-calls they only have to be ready to solve the urgent tickets such as if we receive an alert from the monitoring system or ticket from the customer. If they do not receive it, it is still considered to be a (passive) work.

Is it possible to log work without connecting it to any issue? Or do I have to create issue called ''on call hours'', and then every time they have to log their shift, they connect it to this ticket?

[Petter Gonçalves]

Hello Andrea,

Thank you for your explanation.

In fact, every single piece of work is registered as an issue in Jira, so you would need to use an issue to register the on-call shifts. better than that, you can even create a custom issue type called 'on-call hours'' to properly register your work and also report how much time each system admin has spent on it during a specific time range (last day/week/month) with a JQL filter:

Adding, editing, and deleting an issue type 

Let us know if you have any questions about it.