Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,366,304
Community Members
 
Community Events
168
Community Groups

How to integrate with JSM to AWS Cloudwatch

We are looking forward to implementing AWS OpsItems into Jira Service Management Cloud. Ideally, we want the JSM to create a ticket automatically when AWS OpsCenter raised an alarm right away.  The tutorials online do not suit the JSM Cloud version :) 

3 answers

0 votes

This doesn't answer the question, but I think it's worth pointing out that the meanwhile renamed AWS Service Management Connector for JSM Data Center maintained by the AWS team has decent documentation, gained quite some features over time, including the requested capability to "Create and update a Jira Issue when you create and update an operational item (OpsItem) in AWS Systems Manager OpsCenter" (see release notes).

In contrast, the sibling app AWS Service Catalog for JSM Cloud maintained by the Atlassian team still uses the original name, has only abysmal documentation, launched with less features to boot, hardly gained any features since its release, and seems poorly maintained even as per the respectively bad reviews.

I always wondered what drove the odd decision to release and maintain these sibling apps via two different organizations with notably different product development philosophies (their strategic partnership notwithstanding), and the disconnected outcome in scope and quality confirms my expectation, unfortunately.

0 votes

Hello, any further advice or updates on the topic?

So far I have found Zapier and Tray.io as possible solutions, but I am still exploring, so not 100% sure they will work.

Thanks!

0 votes
Brant Schroeder Community Leader Aug 04, 2021

@Joe Killian Welcome to the Atlassian Community

If you can have the alarm just send an email that would be the easiest.  If you can not send an email then you will want to use the API https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/

Suggest an answer

Log in or Sign up to answer