How to integrate Jira with SCCM or asset management?

[John M]

We use Jira for several development and other tickets, but do not use it for help desk/incident management at this point. The main sticking point is integration with Windows asset management. Help desk admins expect the tool to show what the end users machine/OS/configuration is when they are assigned a ticket. While I see some commercial plugins that may address this, I need a proven path or integration before going to management with this. Otherwise we will continue to have multiple ticketing tools with minimal integration between them.

[PauloP · Accepted solution]

Hi John

From the box, there's no feature enabling this kind of integration. So, perhaps you should try to seek for an external third party plugin at https://marketplace.atlassian.com/

Also, perhaps you may try to develop a new class adding this feature. For further details how to start, please use the following link as you guideline:

https://developer.atlassian.com/display/JIRADEV/JIRA+Developer+Documentation

Cheers,

Paulo Renato