How to increase LDAP timeout in jira if i am not able to login?

[Akash Acharya]

I'm facing the problem mentioned here https://confluence.atlassian.com/jirakb/ldap-users-fail-to-authenticate-with-response-timeout-errors-in-logs-in-jira-server-298980165.html and can't log in as an admin.

Is there any way to increase LDAP timeout by modifying the dbconfig.xml or any such file so that I can increase the read timeout manually?

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Akash Acharya ,

my suggestion is to edit entry at db value and restart the application. Here query to retrieve that setting :

SELECT *
FROM cwd_directory_attribute
WHERE attribute_name = 'ldap.read.timeout';

I don't know if you have more than one AD linked to your application.

Hope this helps,

Fabio