How to import reporter or assignee using email address

I have a project where users need to create issues via csv import.  Isn't there a way to import and set the assignee using the email address or name (vs the user id)? Most users will have to look up a person's employee id, but they will most likely know the name or email address.  

Is there a way to use email address? I cannot get it to work, but thought I read it somewhere before.

1 answer

1 accepted

This widget could not be displayed.
Brant Schroeder Community Champion Nov 20, 2017

If you are using the delivered JIRA CSV Import you will need to use the username for existing JIRA users in order for that import to map correctly.  If the user does now exist then:

People in the Assignee or Reporter fields can be imported as new Jira users.

  • Users are created as active accounts in Jira. Users will need to get their passwords emailed to them the first time they log into Jira.
  • Users with no real name will get the portion of their email address (login name) before the "@" character as their Full Name in Jira.
  • If you use External User Management, you can't create new users via import. Instead, the importer will give you a list of any new users that need to be created. Create the users in your external user repository before the import.
  • If you have a user-limited license (e.g. personal license), and the number of required users is larger than the limit, then the import will be stopped. A page will appear showing a list of users who can't be created.
  • If Assignee and Reporter are not mapped, then no usernames are created


Thanks for the response, Brant.  You mentioned the "delivered JIRA CSV Import".  Is there another import that would map the name or email address to the user account?

Brant Schroeder Community Champion Nov 20, 2017

There are additional import tools in the Atlassian Marketplace.  Some allow you to import from or sync with excel.  I have not used any of these add-ons but would assume the functionality would be similar.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

76 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you