How to import and update records without redundancies?

Hello experts,

Let me start by saying I am just learning Jira and I am in a business role that is unrelated to software or computer languages.

My company has a Lotus Notes DB of problems. Once these problems are created, my department begins to track them and do what we do to ultimately close these problems. This is currently done in an MS Access DB that we are leaving for Jira.

I would like to export a few fields of the Lotus Notes DB and import into Jira so that we can manage these problems. In order to do this daily without creating redundant issues, I import these with my own Issue Key. I use a unique control number to track problems in other DB's.

The problem is that I have a few different types of tracking numbers. They looks like AAAA-000000, AAAA-A00000, A0A000000000. I have run Excel macros to strip the letters from the key, but this isn't an ideal solution. I would rather have Jira keep track of the key, but I am not sure how to import updated data without redundancies.

Is there a way to import data and match records based on an alphanumeric field instead of an Issue Key that is only a number?

1 answer

1 accepted

This widget could not be displayed.

Hi Todd,

You would need to use the issue key:

In order to Your CSV file needs to contain a column that during the import wizard is mapped to Issue Key.

You may be able to achieve this functionality if you write a custom importer by adapting the instructions from Writing a custom importer using the JIRA importers add-on.

Cheers,

Branden

Hi Branden,

Thanks for the information. I think this might be outside of my skill set, but I will give it a try.

Thanks again!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you