How to hide issue details in JETI


I want to send emails from within issues to external (non-jira) users, to ask them for their input, but they should not be able to see all the issue details in the mail.

So, how can I hide the issue body completely and only have the manually entered body text in the outgoing mails?

Best regards,

2 answers

1 accepted

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Accepted answer
Henning Tietgens Community Champion Jun 10, 2014

You can create a template only containing the entered body and configure this template to be used as default (or for specific contexts) for JETI mails. See the documentation.

I already made a template for that, but I don't know how to set it as default?

Henning Tietgens Community Champion Jun 11, 2014

Create a context with empty project and issue type.

Contexts define in which project and for which issue type a template is applied.

You can create a Context leaving the Project and Issue Type fields empty. This will be the default context then.

The default context applies for each project and type unless there is a more specific Context.


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