How to hide issue details in JETI


I want to send emails from within issues to external (non-jira) users, to ask them for their input, but they should not be able to see all the issue details in the mail.

So, how can I hide the issue body completely and only have the manually entered body text in the outgoing mails?

Best regards,

2 answers

1 accepted

0 votes
Henning Tietgens Community Champion Jun 10, 2014

You can create a template only containing the entered body and configure this template to be used as default (or for specific contexts) for JETI mails. See the documentation.

I already made a template for that, but I don't know how to set it as default?

Henning Tietgens Community Champion Jun 11, 2014

Create a context with empty project and issue type.

Contexts define in which project and for which issue type a template is applied.

You can create a Context leaving the Project and Issue Type fields empty. This will be the default context then.

The default context applies for each project and type unless there is a more specific Context.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,850 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot