How to hide automated comments? Or pin manual comments?

[Oliver.Pavey]

My Jira ticket comment sections are filling up with automated messages (in my case from the GitLab integration).  I don't want to turn that off, but when looking at a Jira ticket I would like to be able to toggle the view of those comments on and off, so I can more easily see the comments written by human beings.  Is that possible?

If the above is not possible, then is it possible to pin certain comments to the top of the display?  (I could use that to pin human written comments in a visible place.)

[Dave Mathijs · Accepted solution]

Hi @Oliver.Pavey welcome to the Atlassian Community!

In Cloud, you can only sort comments by 'Newest first' or 'Oldest first'. You cannot filter comments or hide/show comments from certain users.

[Oliver.Pavey]

Thank you @Dave Mathijs.  I note you work for Atlassian.  Could this be enhanced?  Currently the Jira ticket doesn't really serve well as a place to keep notes on the progress of a ticket because those notes are swamped by the automated notes (which in my case come from the GitLab plugin).

[Dave Mathijs]

I don't work for Atlassian directly, but for a Solution Partner.

I noticed there's already a suggestion for this:

https://jira.atlassian.com/browse/JRACLOUD-60438

You can vote for the issue and watch it to follow updates.

[First Dawn LLC]

Is it possible to pin certain comments to the top of the display? (I could use that to pin human written comments in a visible place.)

Hi @Oliver.Pavey , like you we've also wanted a way to pin a comment to a more visible place. It's especially helpful when there are long conversations potentially containing automatically generated comments.

We created a Jira Cloud app that allows you to pin one or more comments to the top of your Issue. The app records the comment that was pinned, when the comment was pinned, and who it was pinned by. You can make it easy to find the most pertinent information at a glance:

The app is called Pinned Comments, and you can find it here: https://marketplace.atlassian.com/1234011 

Try the app out, and let us know what you think. Thanks!