So, once upon a time there were jelly-scripts, those were lost in favor of the script-runner escalation service. Script-runner went to paid (unsurprising but frustrating), and now has removed the send email functions from the escalation service, leaving us with ... nothing?
I have a business need to send email notices out to assignees based on a date field which occurrs in the past and on a combination of statuses. I have JIRA Software and JIRA Service Desk and I now see no way to do this in the application.
Does anyone know a way to send out 'tickler' emails from JIRA now for idle issues based on a JQL?
Subscriptions to a filter are not a viable solution.
Any suggestions would be very appreciated.
Just an FYI, the JIRA Automation Plugin does not come with JIRA and is explicitly unsupported, (though I do use it all the time).
The JIRA Automation plugin had not occurred to me because it does not have a "send an email" option.
We are testing using it to add a comment and send a JIRA notification.
Still, this isn't as good as what the Escalation Service or Jelly could do with an email template.
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