So, once upon a time there were jelly-scripts, those were lost in favor of the script-runner escalation service. Script-runner went to paid (unsurprising but frustrating), and now has removed the send email functions from the escalation service, leaving us with ... nothing?
I have a business need to send email notices out to assignees based on a date field which occurrs in the past and on a combination of statuses. I have JIRA Software and JIRA Service Desk and I now see no way to do this in the application.
Does anyone know a way to send out 'tickler' emails from JIRA now for idle issues based on a JQL?
Subscriptions to a filter are not a viable solution.
Any suggestions would be very appreciated.
Just an FYI, the JIRA Automation Plugin does not come with JIRA and is explicitly unsupported, (though I do use it all the time).
Subscriptions are totally feasible. The below jql sends emails to issues assigned to "me" that are not closed and due more than two weeks ago. Users will only get issues that are assigned to them.
assignee = currentuser() and status !=closed and due <= 14d
The JIRA Automation plugin had not occurred to me because it does not have a "send an email" option.
We are testing using it to add a comment and send a JIRA notification.
Still, this isn't as good as what the Escalation Service or Jelly could do with an email template.
It's just a suggestion. Filter Subscriptions are simple and reliable.
Since you can use "currentUser()" with any user-field, you can use this to send personal reports to each user, or you can just send a non-userspecific query to a group.
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