So, once upon a time there were jelly-scripts, those were lost in favor of the script-runner escalation service. Script-runner went to paid (unsurprising but frustrating), and now has removed the send email functions from the escalation service, leaving us with ... nothing?
I have a business need to send email notices out to assignees based on a date field which occurrs in the past and on a combination of statuses. I have JIRA Software and JIRA Service Desk and I now see no way to do this in the application.
Does anyone know a way to send out 'tickler' emails from JIRA now for idle issues based on a JQL?
Subscriptions to a filter are not a viable solution.
Any suggestions would be very appreciated.
Just an FYI, the JIRA Automation Plugin does not come with JIRA and is explicitly unsupported, (though I do use it all the time).
The JIRA Automation plugin had not occurred to me because it does not have a "send an email" option.
We are testing using it to add a comment and send a JIRA notification.
Still, this isn't as good as what the Escalation Service or Jelly could do with an email template.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot