How to have FixVersion field appear in the Service desk ticket

DND October 25, 2019

I have setup service desk in Jira. When the service desk ticket is resolved there is a pop up screen which allows agents to input the fixversion field. I want this field to appear in the service desk ticket so that customer who raised the ticket knows which version the fix has gone into. I want fixversion to appear once the ticket is resolved and fixversion has a value.

I went to configure screen and added the field in the screen. But it does not seem to appear in the ticket. Can someone please help me.

1 answer

0 votes
Stephen Crandell
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 26, 2019

Did you configure the Request Type to show the Fix Version field in addition to the overall issue type screen and screen scheme?

DND November 20, 2019

Initially I added Fix Version field to just view screens. Because i did not want it to appear in the create screen. I then added it to create screen as well and it worked. 

 

Thank you for your response.

Suggest an answer

Log in or Sign up to answer