I have setup service desk in Jira. When the service desk ticket is resolved there is a pop up screen which allows agents to input the fixversion field. I want this field to appear in the service desk ticket so that customer who raised the ticket knows which version the fix has gone into. I want fixversion to appear once the ticket is resolved and fixversion has a value.
I went to configure screen and added the field in the screen. But it does not seem to appear in the ticket. Can someone please help me.
Did you configure the Request Type to show the Fix Version field in addition to the overall issue type screen and screen scheme?
Initially I added Fix Version field to just view screens. Because i did not want it to appear in the create screen. I then added it to create screen as well and it worked.
Thank you for your response.
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