How to handle email for multiple projects in Jira OnDemand?

[LukeI]

How do I enable different email addresses, or some other method of having emails create tickets in different projects, in Jira OnDemand?

[Dave · Accepted solution]

You actually need to have your own email address, that's not something that Atlassian can provide. You then setup a mail handler within OnDemand to check the email on your email account and process those messages.

[Theinvisibleman]

Hmm, judging from the responses so far, I think you might need to create a support ticket at our support portal : support.atlassian.com, to work with our support team about your requirements :)

[J. Caldwell]

https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email is a good startting place.

Hypothetically you could create a email address and then route it to Atlassian after you've worked with them to meet any needs they require. They may have additional addresses that you can purchase.

[LukeI]

It's more the whole "worked with them to meet any needs they require" thing that I can't figure out. I've set up plenty of email handlers for Jira before, but I can't find a single reference to how to ask Atlassian for another address or what addresses other than jira@<domain>.atlassian.net are available.

[LukeI]

David, if you would please make your comment a full response, I will mark it as the answer.