How to handle email for multiple projects in Jira OnDemand?

How do I enable different email addresses, or some other method of having emails create tickets in different projects, in Jira OnDemand?

3 answers

1 accepted

You actually need to have your own email address, that's not something that Atlassian can provide. You then setup a mail handler within OnDemand to check the email on your email account and process those messages.

2 votes
Joe Wai Tye Atlassian Team Oct 08, 2013

Hmm, judging from the responses so far, I think you might need to create a support ticket at our support portal : support.atlassian.com, to work with our support team about your requirements :)

https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email is a good startting place.

Hypothetically you could create a email address and then route it to Atlassian after you've worked with them to meet any needs they require. They may have additional addresses that you can purchase.

It's more the whole "worked with them to meet any needs they require" thing that I can't figure out. I've set up plenty of email handlers for Jira before, but I can't find a single reference to how to ask Atlassian for another address or what addresses other than jira@<domain>.atlassian.net are available.

David, if you would please make your comment a full response, I will mark it as the answer.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,011 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot