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How to give a user permission to create issues in a project

I am an administrator for a project.  The permissions to create issues in JIRA is limited in project permissions.  After spending well over 30 minutes, I can't figure out how to add a SINGLE USER to give him permissions to create an issue.

All the "help" page (which JIRA, in its infinite brilliance, will not allow me to provide a simple HTML link to) says:

  1. Select  > Issues.
  2. Select Permission Schemes to open the Permission Schemes page, which displays a list of all permission schemes in your Jira system and the projects that use each scheme.

This, of course, is completely uselss as when i cliek the settings wheel, all it shows is "projects" at the top right next login and an entire page full of stuff in "project settings" when clicked from the left pane, none of which allows me to add any user.

I find JIRA and Confluence to be ridiculously complicated to use.  This SHOULD be trivially simple.  Alas, not!  Sigh!!  One should not need to spend hours in "training" to use a bug filing system.

2 answers

0 votes
Daniel Ebers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 14, 2022

Hi together and @Alper Sari sorry to hear the issue persists.

First of all I would recommend to check with Permission Helper where it reads:

The Jira Admin Helper is a free, bundled plugin that Jira Administrators can use to answer questions such as:

  • Why isn’t my field showing up on view/edit/create screens?

  • Why can/can’t a user see a certain issue?

  • Why did/didn’t a user get a certain email notification? 

As soon as it is clear which role the user is missing being part of that can be fixed by assigning the user to a proper role, please read on to understand how it works:


@Michael Davé Hi
Open your project -> Project Settings (bottom of the page, left side) -> Permissions. Now you can see permission scheme for this project. It can be shared by several projects, so be careful. Now you need to press Actions (right up side) and Edit Permissions. Then you can find required rights and edit it.

Thanks @Petr A .  That didn't work as there is no Actions button right side up.  What I see is the following txt where it says I have to have the JIRA admin change permissions.  That is really silly IMHO as if I'm "administrator" for this project, I should be able to edit permissions on my project i.e. administer the project.  This is why JIRA frustrates me to no end.  In any event, thanks for the prompt response..

Project Permissions

Permissions define who can access a project, and what they can do within the project, and with the issues within that project.

The permission scheme defines how the permissions are set up for this project. To change the permissions for this project, contact your Jira administrator.

@Michael Davé Can you check if you have an administrator role for this project? I usually add this role for myself if there is a need for editing. (Project -> People)

@Petr A , yes I have administrator role for this project under Project Settings->User and roles.  See attached picture.  That's why I'm confused and frustrated.  If I'm administrator for the project, I should be able to do this easily!

Thanks again.

Screenshot 2021-03-11 at 3.58.54 PM.png

I am facing the same issue, did you solve this problem? @Michael Davé 

Eddie Tran
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Aug 02, 2023

Same here. Assigned the specific user access to 'Create Issues' and user still cannot create a JIRA in the project they have this rights in.  I also agree with Michael's sentiment that JIRA doesn't make any of this easy or as intuitive.   I love the ones where, "oh, you need to have another permission given in order for that permission to work.."   How are we supposed to know which has such prerequisites. 

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