How to get the "set resolution" checkbox

[Ben Blomerley]

Hi there, and apologies if this question betrays my lack of knowledge of Jira! 

We run different software projects for customers. On one project I can see a 'set resolution' checkbox, which means I can properly do burndown charts based on our workflow, because some items can be 'done' by the engineering team, but not necessarily resolved. 

On another project (started by someone else) I can't set that resolution separately, and therefore anything classed as done is automatically resolved: 

I've been through loads of the documentation and community posts but can't find anything that quite fixes it. 

I am loath to delete the workflow and start again, as we're mid-project and that might cause a whole different set of issues. 

It's a classic Jira board, not nex-gen.

Help please! 

[Pete Singleton · Accepted solution]

As above, you will only see the "Set Resolution" checkbox on a Simplified Workflow.  A simplified workflow is one that isn't shared across projects, and allows transition from any to any state.

If you aren't using a Simplified Workflow, there are two options to force Resolution to be set:

• Associate a screen with the workflow transition to Done/Closed etc.  The screen should present the "Resolution" field to the user.  You can use the Resolve Issue Screen which is built-in to Jira I believe.  The field can also be set to mandatory using a workflow validator.
• Set the resolution automatically using a workflow Post-Function  This  will only allow you to set it to a single value obviously.

[Mohamed Benziane · Accepted solution]

Hello,

I think your first screenshot shows a simplified workflow, the second isn't a simplified workflow, that's why you have not the set resolution checkbox in the second screenshot.

The second workflow may have a postfunction that set automatically the resolution when the issue is "closed"