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How to get admin rights

I have a Jira Cloud solution where I am the owner and administrator - at least Im the one who pays the bill...

Why do I not have admin rights? Im not able to add columns or see the "more" dots.

In my confluence I have all rights as a admin but not in Jira. 

Whats the logic behind that?

1 answer

0 votes

Hello Nicolaj,

Thank you for reaching out to Atlassian Community!

I can see that your email is associated with three sites and on two of them you are the site-admin.

First, I would like to explain about the admin access because on Jira and Confluence, there are two types of admins.

They can manage users, billing, product access and any other configuration on the Administration.

They can manage any configuration on the instance that is located in Jira settings or Settings in Confluence.

With that said, you are a site-admin, but you are not in the administrators' group which prevents you to access the site settings.

To fix that, please go to Screenshot 2019-11-28_14-45-36-509.png > Administrators > Users and find your profile. After opening your profile, scroll down and you see the groups you are part of. So, click on Add to group, select the administrators’ group and click on Add to groups to confirm.

Another thing to mention is that administrators usually are not added to Projects by default, so after adding the group to your profile, you can add yourself to projects by going to Project settings > People.

Hope this clarifies!

If you have any other question regarding this matter, please let us know.


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