How to force JIRA 5 to acknowledge changes to custom field settings?

My problem: I have a custom field that has a typo in its description. Whenever I edit the field description, the changes are reflected on the Administration -> Issues -> Custom Fields tab. However, when viewing the field on a transition screen, then there is still the old erronous description. I have tried to re-index, but this doesn't help. I tried a 'hard reload' on the transition screen, and even switching the browser, but this doesn't help either (so this doesn't seem to be a browser cache issue). Now I am out of ideas.

So , how to force JIRA 5 to acknowledge the changes I made to the custom fields? Any help is appreciated.

3 answers

1 accepted

2 votes
Accepted answer

Edit the custom field description under the field configurations. I am guessing it has the old description there.

Thanks, you were spot on.

sorry, this might be a stupd question but have tried flushing your browsers cache? Or just using another browser? You probably did or at least are meaning a similar thing with'hard reload'.

Another not so clever suggestion (somtime it's just the obious things we are missing...) is to check if there is a second field with the erronous description on that screen.

Thanks for the hint, but I can rule out specific browse or cache problems. Also, I am sure that I have edited the correct fields.

> somtime it's just the obious things we are missing...

I am pretty sure, in the end, it will turn out to be something trivial ... ;)

Some additional information:

* I am using JIRA 5.1.1

* The type of the custom field doesn't seem to matter, I tried a few.

* I also tried all standard browsers.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,725 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you