It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to fix the collation of a Postgres JIRA database


I have been following this article on how to fix my postgres database collation issue.

  1. Create an XML backup.
  2. Create a new database as per our guidelines. Please refer to Setting up a PostgreSQL Database for JIRA if you are using Linux.

  3. Adjust your JIRA database connection to point to the new database. 
  4. Restore your data to the new database using Restoring Data.
  5. Start JIRA and ensure that everything is working correctly
  6. You may want to run Database Integrity Checker to verify you data.

This requires you to do an xml backup and restore.  Is there no other way possibly creating a new database and loading the data using native database tools such as psql ?



3 answers

0 votes
Nic Brough Community Leader Oct 03, 2017

Yes, you can use the database tools to do this.  As long as restoration of data will not change the new collation back.

However, if the collations are very different, you may find some of your data changes to match.  The xml export/import is agnostic of that.

Thanks Nic. How will I know if the restoration will not change the new collation back?

 Name | Owner | Encoding | Collate | Ctype | Access privileges
jiradb| jira| UTF8 | en_US.UTF-8 | en_US.UTF-8 |
jiraNew| jira| UTF8 | C | C |


Here is what I am doing:

- create jiraNew database with new collation

- restore a backup of jiradb to jiraNew using , psql jiraNew < backupfile


Are these collations (en_US.UTF-8 and C) very different?

jiradb was the old database.


Is it possible just to change the collation of the jira database without create a new database ? I want to say changing just the collation settings of the jirad database.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Portfolio for Jira

Program managers, we need your help! We want to learn about how you plan work for a team of teams

Hi community members, My name is Erika and I’m a product manager at Atlassian. We’re currently investigating how teams are planning work at the program level. We understand that every team in a tea...

116 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you