How to find issues assigned to disabled user

Hello,

A colleague send me a remark around the search issue.

I have a disabled user (he left the company) and I want to list all issues assigned to this user.

If my colleague uses the basic search (screen shot), he doesn't find user

basic search.png

However only if he uses the advanced search and search issues with user account, he finds issues.

advanced search.png

 

I suppose that JIRA is not able to translate user because it's inactive and if we use advanced search,  JIRA search the raw value (firstname.lastname) from the database and give the result.

For your information: we are connected on Active Directory for user management.

 

Someone could confirm me my theory?

 

Thank you

 

 

1 answer

1 accepted

This widget could not be displayed.

Hi Cedric, I can confirm the theory you shared is correct.
I found a knowledge arcticle about the same topic: https://confluence.atlassian.com/jirakb/search-for-inactive-users-346947771.html

Within this article there is a link to a feature request that has been closed with the JIRA 7.3 fix version: https://jira.atlassian.com/browse/JRASERVER-32874

Cheers,
Bas

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 8 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

22 views 0 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you