Hi and everybody who is looking for solution
If you're seeking an easier alternative to JQL and want to view mentions on dashboards, give Mentions Dashboard for Jira a try.
This add-on is designed to to fetch all the comments. Add-on help you keep track of mentions you haven't responded to yet, or those where you've mentioned your coworkers and want to see if they've replied.
Add-on developed on Forge ensures secure data storage
Add-on newly released and developed by my team.
I hope you find this helpful 🚀
Hi @Julie Li
What problem are you trying to solve? That is, why do this? Knowing that may help the community to offer better suggestions. Thanks!
Until we know that...
Mentions in Jira comments, text fields, etc. are represented internally this way:
[~accountid:some user's account ID]
That information could be used with JQL to identify the issues with mentions like this:
project = yourProjectName AND comment ~ accountid
The more difficult part is getting only the comments with mentions. If there are not that many issues (e.g., less than 100) and not that many comments, an automation rule could use the results of that JQL to parse out the comments and filter them, only returning the ones with mentions.
Kind regards,
Bill
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Thanks, and I understood "what" you were trying to do; I was asking "why" that was needed. Often knowing the why can reveal other possible approaches.
As I described, an automation rule could find a limited number of such comments. To get more returned values, consider investigating the Atlassian Marketplace to learn if any JQL addons would help.
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Thks Bill, If there is no direct way, we will try to do it via automation rules. But let me describe the "why" here again to see if there is any other possibilities. We have an account called 'Bot-Help', we want to fetch all the comments when other users @bot-Help, so that we can manage and handle these comments directly
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Thanks for clarifying, Julie!
In which projects will users comment to the bot user: one project, several, all of them?
Before trying either of these, I recommend investigating how many comments you expect. If it is many (i.e., hundreds per day or more), please discuss this problem with your Jira admin to consider options. Otherwise this single automation rule could use up the monthly automation allocation.
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Hi Julie.
If you want to search for mention where you are mentioned you could try:
comment ~ currentUser()
If you want to search for comment where the just is a mention with out a specifc reference to a user, i don't believe you can do that.
The matter have been discussed here:
There is a feature request for it here:
https://jira.atlassian.com/browse/JRACLOUD-27594
Kind regards
Manne
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Hi Manne, I know the JQL can help, but it only return the issues. Actually, I am looking for a efficient way to return all the comments containing @mention, not all the issues.
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Hi Julie.
Out of the box there is no functionality to do that in the issue search.
I'm not aware of any apps that can provide that. But you could search marketplace.
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