How to export custom fields that contain comma to a CSV file


When I export fields that contain comma and I open the CSV file in Excel, the coloumns are all wrong.. does anyone have a tip for how I can export these fields into an excel sheet?

1 answer

0 votes

This is currently a know issues with the CSV exporting in Jira.   You can not change what character is being used in regards to delimiting fields in the Jira CSV exporter, it is hard coded to use the comma.

In turn there is an existing feature request to be able to change the delimiting character over in that would help with this problem.

In the meantime, if you're using Jira Server 7.2.x or higher you might be able to follow the steps in the KB: JIRA Excel export of issues no longer opens correctly.   At the bottom of that KB there are steps to re-enable the now deprecated XLS export:

We removed the Excel export option in JIRA 7.2, as we've introduced a more robust, flexible exporter in the CSV export. We hope you find this more beneficial. We do plan on removing this functionality entirely, however in the meantime, it can be unlocked with the following steps:

1. Stop JIRA.
2. Locate the file in the $JIRA_HOME directory. If the file does not exist, please proceed to create it.
3. Open the file and add the below on a separate line:


4. Save this file.
5. Restart JIRA.

It's not clear how long this workaround might remain viable for Jira, but this might be helpful as a means to export this data into an Excel file.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

851 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you