How to export and import request type from one jira instance to another jira instance?

[Gurunathan Kanniappan]

Hi Team

 I have a couple of requests in a request type group. I would like to export one request type from one jira instance to another jira instance. Kindly help.

Regards

Guru

[John Funk]

Hi Gurunathan,

Am I missing something? Why don't you just set up the Request Type in the other instance? Shouldn't take but a couple of minutes. 

[Gurunathan Kanniappan]

Thank you, John, that makes sense but just thought of asking if there is traditional way of exporting if we have more than 10 request types.

[Mohamed Benziane]

Hi,

you could try using the csv import in jira.

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

[Gurunathan Kanniappan]

Thank you, Mohamed. But I'm looking to export/backup "Customer portal Request Type" forms which we create. In case if the environment is refreshed from production or any other environment we would like to restore from the backup.

[Aaron Pavez _ServiceRocket_]

Hi @Gurunathan Kanniappan 

Sadly you can't. There is no option to do that in the UI.

You can do it using API:

GET /rest/servicedeskapi/request

https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-getMyCustomerRequests

Regards

Aaron

[Gurunathan Kanniappan]

Thank you, Aaron. I have never used or knew how to use an API? Do I need to use postman to export using this API? Any example video link or document will be helpful.